Privacy Policy

Man With a Van Bloomsbury Privacy Policy

This Privacy Policy explains how Man With a Van Bloomsbury collects, uses, stores and protects personal data for all our customers and prospective customers within our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

By contacting us, requesting a quote, or using our services, you acknowledge that you have read and understood this Privacy Policy. We are committed to handling your information fairly, lawfully and transparently.

Who This Privacy Policy Applies To

This Privacy Policy applies to all individual customers and prospective customers of Man With a Van Bloomsbury within our service area, including persons making bookings on behalf of a household or a business, and any individuals whose data is provided during the booking or moving process.

Types of Personal Data We Collect

We collect and process only the information that is necessary for us to provide and manage our services. The types of personal data we commonly collect include:

Identification and contact details, such as your name, address, pick up and drop off locations, and other contact details you choose to provide.

Booking and service information, including the date and time of the move, details of the items to be moved, access details, special instructions and your payment status.

Communication records, such as information contained in messages you send to us and our responses.

Technical usage data, which may include your approximate location, device and browser information and basic analytics data generated when you use our website, to help us improve our services.

Payment related data, such as confirmation that payment has been made, the method used and the amount. We do not store full payment card details when secure third party payment processors are used.

How We Collect Your Data

We collect personal data in the following ways:

When you contact us directly to request a quote, make an enquiry or place a booking.

When you provide details during a phone call, in person or through any online form we may use.

When a third party provides your details to us for the purposes of arranging a move on your behalf and you subsequently confirm the booking with us.

Automatically, when you use our website, through basic cookies or analytics tools that capture limited technical data to help us understand how our site is used.

Lawful Bases for Processing Personal Data

We process personal data only when we have a valid lawful basis to do so. Depending on the context, we rely on the following lawful bases:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, such as taking bookings, scheduling services, issuing quotes and invoices, and providing customer support.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights. This includes improving our services, managing our business operations, preventing fraud and keeping appropriate records of transactions.

Legal obligation. We may process personal data where it is necessary to comply with relevant legal obligations, such as tax and accounting requirements, record keeping rules or responding to lawful requests from public authorities.

Consent. In limited circumstances, we may rely on your explicit consent, for example for certain forms of direct marketing. Where we rely on consent, you can withdraw this at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide, manage and complete our man and van services, including confirming bookings, planning routes and coordinating our team.

To communicate with you about your booking, including sending confirmations, updates, reminders and responding to any questions.

To manage payments, refunds and invoices, and to maintain accurate financial and service records.

To improve and maintain our website, services and customer experience, including through analysis of aggregated or anonymised data.

To protect our business, our customers and our staff, including for the detection and prevention of fraud or misuse of our services.

To comply with legal and regulatory obligations and to respond to lawful requests from competent authorities.

Data Sharing and Use of Processors

We do not sell your personal data. We only share your information when it is necessary for the operation of our services or when we are legally required to do so.

We may share personal data with trusted third parties who act as data processors on our behalf. These may include:

Payment processing providers who handle card payments and other transactions.

IT and hosting providers that support our website, communication tools and data storage.

Analytics and service improvement providers that help us understand how our website and services are used.

Professional advisers such as accountants, auditors or legal advisers where necessary.

All processors are required to handle your data securely, use it only for the purpose we specify and comply with applicable data protection laws. Where required, we enter into written data processing agreements with such third parties.

We may also share personal data with public authorities or law enforcement agencies when we are legally required to do so or where it is necessary to protect our rights, property or safety, or that of our customers or others.

International Data Transfers

Where any of our service providers or data processors are located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data is protected to a standard that is essentially equivalent to UK data protection law. This may include using standard contractual clauses or ensuring that appropriate safeguards or adequacy decisions are in place.

Data Retention Periods

We keep personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, or as required by law. Retention periods may vary depending on the type of data and the reason for processing, but in general:

Booking and service records are retained for a period necessary to manage any queries, complaints or legal claims, and to meet our tax and accounting obligations.

Communication records are kept for a reasonable period to enable us to respond to any follow up requests and demonstrate how we have handled communications.

Technical and analytics data may be retained for a shorter period and may be aggregated or anonymised for longer term analysis and service improvement.

When personal data is no longer needed, we take steps to delete it securely or to anonymise it so that it can no longer be linked back to an identifiable individual.

How We Protect Your Data

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and trusted service providers who need it for the purposes described in this Privacy Policy, and requiring them to keep it confidential.

While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure. You are responsible for ensuring that any personal data you provide to us is transmitted securely and is accurate and up to date.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply subject to certain conditions and legal exceptions. Your rights include:

The right of access. You have the right to request a copy of the personal data we hold about you and to obtain information about how we use it.

The right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data about you.

The right to erasure. In some circumstances, you may have the right to ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

The right to restriction of processing. You may have the right to ask us to restrict how we use your personal data in certain situations, such as while we are considering a request to rectify or erase it.

The right to data portability. Where we process your data based on your consent or a contract and by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that we transmit it to another organisation where technically feasible.

The right to object. You have the right to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, or where we are processing your data for direct marketing purposes.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can address your concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we handle personal data. Any updated version will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.