Terms and Conditions

Man With a Van Bloomsbury Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Bloomsbury provides transport, moving and related services. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the individual, company or organisation that books or pays for the services.

Services means any removal, transport, collection, delivery, loading, unloading, packing, waste carriage, or related services provided by us.

Goods means the items and property that we are asked to handle, transport or store in the course of providing the services.

Vehicle means any van or other vehicle used by us to deliver the services.

We, us, our means the provider trading as Man With a Van Bloomsbury.

2. Scope of Services

We provide man and van, household and office removals, small and medium moves, transport of single or multiple items, and associated loading, unloading and basic packing assistance. The precise services to be provided will be described in your quotation or booking confirmation.

We do not undertake specialist removals (for example, oversized industrial machinery, high-value artwork, or items requiring specialist lifting equipment) unless expressly agreed in writing in advance. We also do not provide professional plumbing, electrical disconnection, or carpentry services.

3. Booking Process

3.1 Enquiries and quotations

You may request a quotation by providing accurate information about the collection and delivery addresses, access conditions, parking availability, the nature and quantity of goods, whether there are stairs or lifts, and any special handling requirements.

Quotations are based on the information you provide. If this information is incomplete or inaccurate, we reserve the right to adjust the quotation, apply additional charges, or decline to complete the work.

3.2 Confirmation of booking

Your booking is only confirmed once we have accepted your request and provided a booking confirmation. This may include the date, start time window, estimated duration, price basis, and any special terms agreed.

We reserve the right to refuse any booking at our discretion, for example where the work is unsafe, unlawful, or outside the normal scope of our services.

3.3 Changes to booking

If you wish to change the date, time, addresses, or scope of work, you must notify us as soon as possible. All changes are subject to availability and may result in revised pricing. We are not obliged to accommodate changes, particularly at short notice.

4. Customer Responsibilities

4.1 Access and parking

You are responsible for ensuring there is suitable and legal parking for our vehicle at both the collection and delivery locations. Any parking permits, visitor vouchers or parking suspensions required must be arranged by you in advance unless we have specifically agreed otherwise.

Any parking fines, penalty charges, or additional costs incurred as a result of inadequate parking arrangements or inaccurate information about access may be charged to you.

4.2 Preparation of goods

You must ensure that goods are properly packed, secured, and ready for transport unless we have agreed to provide packing services. Fragile items should be clearly marked and suitably protected.

You must remove or secure any loose parts, such as shelves or drawers, and disconnect appliances before we arrive, unless otherwise agreed. We do not accept liability for damage arising where items have not been adequately prepared.

4.3 Presence at the property

You, or a responsible person authorised by you, must be present at the collection and delivery addresses for the duration of the move, unless we have expressly agreed an alternative arrangement. You are responsible for checking that nothing intended to be moved is left behind and that nothing is collected by mistake.

4.4 Prohibited and restricted items

You must not ask us to move or carry any illegal, explosive, flammable, corrosive, perishable, hazardous or toxic materials, including but not limited to fuel, gas cylinders, chemicals, paint, illegal drugs, weapons or live animals. If such items are transported without our knowledge, you will be responsible for all loss, damage, fines or claims arising and we may terminate the services immediately without refund.

5. Payments and Charges

5.1 Pricing basis

Our prices may be based on hourly rates, fixed-price quotations, or a combination of both. The basis of your charges will be set out in your quotation or booking confirmation. Additional time, waiting, extra labour, or extra journeys beyond what was agreed may be charged at our standard rates.

5.2 Deposits

We may require a deposit to secure your booking. The amount and due date of any deposit will be notified when you book. Bookings are not guaranteed until the deposit is received where a deposit is required.

5.3 Payment terms

Unless otherwise agreed, all balances are due on completion of the services on the day of the move. We may accept various payment methods; the methods available to you will be indicated during the booking process. We do not accept responsibility for delays caused by payment processing issues outside our control.

5.4 Late or non-payment

If payment is not made when due, we reserve the right to withhold delivery of goods or suspend services until payment is received. We may also charge reasonable interest on overdue sums and recover any costs incurred in pursuing payment.

6. Cancellations and Postponements

6.1 Customer cancellation

If you wish to cancel your booking, you must notify us as soon as possible. Our cancellation charges are as follows unless we agree otherwise in writing:

a. More than 7 days before the scheduled start time: no cancellation fee, and any deposit paid may be refunded or credited at our discretion.

b. Between 7 days and 48 hours before the scheduled start time: we may retain part or all of the deposit to cover administration and lost booking time.

c. Less than 48 hours before the scheduled start time or on the day of the move: we may charge up to 100 percent of the quoted price.

6.2 Our right to cancel or amend

We may cancel or reschedule a booking due to circumstances outside our reasonable control, such as severe weather, vehicle breakdown, accidents, illness, or legal restrictions. In such cases, we will make reasonable efforts to notify you and offer an alternative date or time. Our liability will be limited to the return of any deposit or prepayment for services not carried out.

7. Delays and Waiting Time

While we aim to arrive and complete work within the agreed time frames, arrival and completion times are estimates only. We are not liable for delays caused by traffic, road closures, accidents, weather, access issues, your own delays, or other circumstances beyond our control.

If we are required to wait due to keys not being available, properties not being ready, or other customer-related delays, we may charge for waiting time at our standard hourly rates.

8. Liability for Loss or Damage

8.1 Our duty of care

We will exercise reasonable care and skill in handling and transporting your goods. However, your attention is drawn to the limitations and exclusions of liability set out in this section.

8.2 Exclusions of liability

We are not liable for:

a. Loss or damage arising from your failure to pack or protect goods properly.

b. Damage to furniture or goods that were already defective, weakened, or in poor condition.

c. Damage to self-assembled or flat-pack furniture that is not designed to be moved once assembled.

d. Loss of or damage to fragile or high-value items such as cash, jewellery, watches, documents, data, artwork or antiques, unless we have agreed in writing to carry them and you have provided an accurate written valuation.

e. Any indirect or consequential loss, including loss of profits, loss of income, or loss of opportunity.

8.3 Limits of liability

Our liability for loss of or damage to goods, where we are found to be at fault, will be limited to a reasonable repair or, if repair is not possible, the reasonable current value of the item, taking into account wear and tear and depreciation. Overall liability may be capped at a maximum amount per job, which will be notified on request or in your quotation where applicable.

8.4 Customer packing and loading

If you choose to pack or load goods yourself or instruct us to transport items that you have loaded, we are not responsible for any resulting loss or damage unless caused directly by our negligent driving.

8.5 Damage to property

We will take reasonable care to avoid damage to walls, floors, doors, and fixtures while moving items. However, you are responsible for protecting floors and surfaces where necessary. We are not liable for cosmetic damage to decoration, flooring or fixtures that arises as an unavoidable result of moving large or heavy items through restricted spaces, unless due to our negligence.

9. Claims and Complaints

Any visible loss or damage to goods or property should be reported to our driver or team on the day of the move where reasonably possible. You must notify us in writing of any claim within 7 days of the services being completed, providing full details and any supporting evidence.

Failure to notify us within this time may affect our ability to investigate and may reduce or extinguish any potential liability, unless you can show that it was not reasonably possible to inform us within the time limit.

10. Waste and Environmental Regulations

10.1 Duty of care

We comply with applicable UK waste and environmental regulations when carrying and disposing of waste. We are not a general rubbish clearance company and will only remove waste items where agreed in advance.

10.2 Licensed waste

Certain waste materials can only be carried or disposed of by licensed operators at approved facilities. If you ask us to remove items that fall into this category, we may decline, arrange for a separate licensed service at additional cost, or require you to make your own arrangements.

10.3 Prohibited wastes

We will not carry hazardous, clinical, chemical, or other controlled wastes. If such items are presented to us, we may refuse to carry them and may still charge for any time spent on site.

10.4 Customer obligations

You are responsible for accurately describing any items you ask us to dispose of and for ensuring that they are safe to handle. Any additional disposal charges, recycling fees, or environmental levies applied by disposal facilities will be passed on to you where these were not included in the original quotation.

11. Insurance

We maintain appropriate insurance cover in relation to our vehicles and our public liability to third parties as required by UK law. This is not a substitute for your own contents or business insurance. You are strongly advised to maintain suitable insurance cover for your goods during moving and storage.

12. Force Majeure

We are not liable for any delay, failure to perform, or partial performance of our obligations where this is caused by events beyond our reasonable control. These may include, but are not limited to, extreme weather, fire, flood, pandemic, strike, civil disturbance, road closures, accidents, acts of terrorism, or compliance with law or government guidance.

13. Data Protection and Privacy

We will use your personal data only for the purposes of providing and administering the services, handling payments, managing bookings, and complying with legal obligations. We will not sell your personal data to third parties. We may share limited information with service partners or subcontractors where reasonably necessary to deliver the services.

14. Subcontracting

We may use vetted subcontractors or partner operators to carry out some or all of the services. Where this occurs, we will remain responsible for ensuring that the services are performed in accordance with these Terms and Conditions, unless we have expressly agreed otherwise with you.

15. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to that booking. Any variation to these terms will only be valid if agreed in writing by us.

16. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the original intent.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising in connection with these Terms and Conditions or the services provided by Man With a Van Bloomsbury.

By confirming a booking or permitting our team to commence work, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.