Terms and Conditions for Man With A Van Bloomsbury

These Terms and Conditions apply to all bookings made with Man With A Van Bloomsbury for removal, transport, delivery, collection, and related moving services in the UK. By placing a booking, confirming a quotation, or allowing the service to commence, the customer agrees to be bound by these terms. These conditions are designed to set out the rights and responsibilities of both parties in a clear and fair way. They should be read carefully before any service is arranged.

For the purposes of these terms, “we”, “us”, and “our” refer to Man With A Van Bloomsbury, and “you” or “the customer” refers to the person, business, or organisation requesting the service. The service may include loading, unloading, transportation, waiting time, and any agreed ancillary task connected with a move or delivery. Unless otherwise agreed in writing, all services are provided subject to these terms only. Any change must be confirmed by us in writing to be valid.

These terms apply to domestic and commercial jobs, including small moves, furniture transport, courier-style loads, and other van-based services. They do not create any obligation for us to accept every request. We may decline a booking where the job is unsuitable, unsafe, illegal, or beyond the capacity of the vehicle, personnel, or available time. The customer is responsible for ensuring that the booking information supplied is complete and accurate at the time of reservation.

Booking Process

A booking may be requested by submitting the required details for the job, including the collection and delivery locations, dates, access conditions, item description, and any special handling requirements. A quotation, whether written or verbal, is an estimate based on the information provided. It becomes a confirmed booking only when accepted by the customer and acknowledged by us. We may require a deposit, full prepayment, or additional verification before confirmation, depending on the nature of the work.

Once a booking has been accepted, the customer must ensure that all relevant information remains accurate up to the date of service. This includes changes to access, parking, floor level, lifts, item dimensions, weight, and any requirement for disassembly or reassembly. If the actual job differs materially from the information originally supplied, we reserve the right to revise the price, alter the service specification, or refuse to proceed if the change materially affects safety, legality, or feasibility.

Payments

Unless otherwise agreed, payment terms will be stated in the quotation or booking confirmation. Payment may be due before the service begins, upon completion, or in stages for larger jobs. We accept only the methods specified at the point of booking. All prices are quoted in pounds sterling and, where applicable, may be subject to VAT or other lawful charges. The customer is responsible for ensuring sufficient funds and authorisation for any agreed payment method.

If extra time, additional labour, tolls, parking costs, congestion-related charges, storage, waiting, or unforeseen handling requirements arise during the job, these may be charged in addition to the original quotation where reasonable and necessary. If the customer requests a variation after the service has started, the revised cost may be calculated by reference to the additional resources required. Invoices, where issued, must be paid by the date stated on the invoice. Late payment may result in recovery action and any lawful fees incurred in doing so.

We may also require payment in full if the booking is cancelled too late, if the customer is absent at the agreed time, or if the service cannot be completed due to inaccurate information provided by the customer. Any discounts or promotional rates are discretionary unless expressly stated otherwise. They apply only to the specific booking to which they were offered and may not be transferred, combined, or redeemed against a different service without our written consent.

Cancellations, Changes and Delays

The customer may request a cancellation or amendment to a booking by giving notice as early as possible. Where notice is provided sufficiently in advance, we may at our discretion offer a reschedule or refund, depending on the stage of preparation and any costs already incurred. Cancellations made close to the appointment time may attract a charge to cover reserved labour, vehicle allocation, administration, and any unrecoverable outlay. The applicable fee will depend on the circumstances of the booking.

We may cancel or postpone a booking if performance is prevented or delayed by events beyond our reasonable control, including severe weather, traffic disruption, accidents, road closures, illness, vehicle breakdown, strikes, police direction, or any other unforeseen event. In such cases we will use reasonable efforts to rearrange the service or provide an alternative date. We will not be liable for losses caused by delay where the delay is due to circumstances outside our reasonable control, provided that we act with due care and promptness.

Where the customer is not present, unavailable, or unable to provide access at the agreed time, we may treat the job as cancelled or charge waiting time, aborted journey costs, or a rebooking fee. If the service is delayed by the customer for reasons such as incomplete packing, missing keys, unsuitable access, or failure to obtain required permissions, we may charge for the additional time spent. We strongly recommend that the customer remains available throughout the job to avoid unnecessary interruption or cost.

Customer Responsibilities

The customer must ensure that goods are properly packed, labelled where necessary, and ready for safe handling unless packing has been expressly included in the service. Fragile, valuable, or irreplaceable items should be disclosed in advance and protected appropriately. The customer must also ensure that any item presented for transport is lawful to move, not prohibited, and suitable for carriage by van. We are entitled to refuse items that are hazardous, unstable, or likely to cause damage, injury, or contamination.

It is the customer’s responsibility to obtain any permissions required for parking, access, loading bays, building entry, lift use, or shared premises. The customer must provide accurate information about stairs, narrow corridors, weight restrictions, and any restrictions affecting access. If the customer fails to do so and the job is materially affected, we may vary the service, charge extra, or withdraw from the job where continuing would create risk or breach of law. The customer must also ensure that any third-party instructions are lawful and practical.

Where the customer asks us to move electrical appliances, plumbing-connected equipment, or assembled furniture, the customer accepts responsibility for confirming that the items have been safely disconnected or made ready, unless disconnection has been agreed as part of the service. We are not responsible for hidden defects, inadequate packaging, pre-existing weakness, or structural failure in the items being moved. The customer should identify any item that requires special care, manual handling assistance, or multiple operatives before the job begins.

Liability

We will exercise reasonable skill and care in performing the service. However, our liability is limited to losses directly caused by our proven negligence, breach of contract, or wilful misconduct. We are not responsible for indirect, consequential, or economic losses such as loss of profit, loss of opportunity, business interruption, or inconvenience, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Unless caused by our proven negligence, we are not liable for damage to goods that are inadequately packed, already defective, wrongly described, excessively heavy for their stated dimensions, or vulnerable due to inherent weakness. The customer should remove or secure loose parts, glass, mirrors, detachable fittings, and any other items that may be affected by movement. We are also not liable for damage caused by unavoidable contact during reasonable handling where the item’s condition, design, or packaging makes such contact likely.

If damage or loss is alleged, the customer must notify us as soon as reasonably practicable and in any event before the service is completed where the issue is visible on delivery. Failure to allow inspection may affect the ability to assess the claim. Any claim must be supported by evidence of the item’s value, condition, and the circumstances of the incident. Our maximum liability for any one claim, unless otherwise required by law, will not exceed the amount paid or payable for the relevant service, or the value of the damaged item, whichever is lower.

Waste Regulations and Prohibited Items

Where our service includes removal or transport of waste, the customer must ensure that the waste is described accurately and is presented in accordance with applicable UK waste laws. We may only carry waste where doing so is lawful, safe, and within the scope of our licence or authorised activity, where applicable. The customer must not request that we dispose of waste illegally, transfer waste to an unauthorised site, or misdescribe waste type. Any breach of waste rules may result in immediate refusal of service and reporting to the relevant authority where required.

We do not accept hazardous waste, clinical waste, chemicals, asbestos, fuel, pressurised containers, fire-damaged materials, or any substance requiring specialist containment or licensing, unless expressly agreed in writing and lawfully permitted. The customer must disclose any item that may be classed as controlled, contaminated, corrosive, toxic, flammable, or otherwise dangerous. If prohibited waste is found after collection has begun, we may unload, isolate, or return the material at the customer’s expense, and we may charge for the wasted journey and associated time.

Any recyclable, reusable, or mixed household waste must be separated where practical and presented in a way that supports responsible handling and lawful disposal. The customer remains responsible for the accuracy of any declaration relating to the nature, origin, and destination of waste. If our team is asked to remove rubbish from a premises following a clearance or move, that request will be treated as a separate waste-related instruction and may be priced accordingly. We reserve the right to decline anything that would place us in breach of environmental or safety obligations.

Access, Safety and Vehicle Conditions

We may refuse to load or unload any item if, in our reasonable opinion, doing so would put people, property, or the vehicle at risk. The customer must ensure that access routes are clear, safe, and suitable for moving goods. We are not obliged to climb unsafe stairs, enter restricted spaces, or handle items in conditions that are dangerous or beyond normal manual-handling practice. If a site is unsafe, we may suspend work until the risk has been removed.

The customer is responsible for any injury or loss caused by inaccurate information, unsafe conditions, or failure to secure pets, children, or other persons during the service. We may make reasonable requests concerning access, loading order, or vehicle positioning to ensure safety and efficiency. Any damage caused by forced entry, concealed defects, inadequate access, or customer-led instructions contrary to our advice shall not be our responsibility unless directly caused by our negligence.

Where the job requires waiting, our team may charge for time spent beyond the agreed window. We may also charge for return visits, additional journeys, or reattempts caused by failed access, absence of keys, incomplete preparations, or incorrect addresses. The customer must check that the delivery address is complete and that the person receiving the goods is available, authorised, and prepared to accept them.

Complaints, Data, and General Terms

Any complaint should be raised promptly so that we can investigate and, where appropriate, correct the issue. We will consider complaints in good faith and may request supporting evidence. If a matter cannot be resolved directly, the parties may seek independent advice or use an alternative dispute resolution process where suitable. Nothing in these terms affects any rights the customer may have under applicable consumer law, where such rights cannot be excluded or reduced.

We will process personal information only as necessary for booking administration, service delivery, legal compliance, accounting, and related legitimate business purposes. Information may be retained for record-keeping and audit purposes in line with applicable law. We will take reasonable measures to protect data, but no online, telephone, or electronic system can be guaranteed entirely secure. The customer should only provide information that is necessary for the booking and service.

Governing Law

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remainder shall continue in full force and effect. The failure to enforce any provision at any time does not waive the right to enforce it later.